LEGAL

Terms of Service

Last updated October 14, 2026

1. Acceptance of these terms

By booking a clean through our instant-quote tool, calling us, or otherwise engaging Homli LLC ("Homli," "we," "us") for residential cleaning services, you agree to these terms. If you don't agree, please don't book — and reach out to us with questions first, we're happy to clarify anything before you commit to anything.

2. What we do

Homli provides residential house cleaning — Routine, Deep, and Move-Out cleans — to homes in Canton, Plymouth, Northville, Livonia, Ann Arbor, and West Bloomfield, Michigan. Every clean follows the same standardized, room-by-room checklist (see our full checklist), logged live by your cleaner on our own crew app.

3. Booking and instant pricing

Our instant-quote tool generates a real-time price based on the home details you provide — size, bedrooms, bathrooms, service type, and any add-ons. That's the number we charge. If the details you gave us don't match your actual home once we're there (a significantly larger space, more bedrooms/bathrooms than quoted, and so on), we'll let you know before doing any extra work and adjust the price transparently — we won't surprise you with a bill.

4. Payment

You don't pay a cent until your clean is complete. Once we wrap up, you'll receive a payment link for credit card, ACH, or Apple/Google Pay. Recurring clients can save a payment method for hassle-free billing on future visits.

5. Cancellation and rescheduling

You can cancel or reschedule any time. We ask for 24 hours' notice when possible so we can keep our crew's schedule full, but we understand life happens — text us and we'll work it out. Recurring plans (weekly, bi-weekly, monthly) can be paused or canceled at any time with one text. There’s no contract and no cancellation fee. (Plans that started with an included Deep Clean before October 14, 2026 have one condition; see section 7.)

6. Recurring plan pricing

Recurring Routine Clean plans are priced as a discount off the one-time Routine Clean price for your home:

• Weekly: 30% off. Every 2 weeks: 20% off. Monthly: 10% off. That’s your price on every visit, the first one included, plus any add-ons you book.
• Bonus: your price drops after your 6th visit. From your 7th visit, your per-visit price comes down by another 5% of the one-time Routine price, for example from 20% off to 25% off on an every-2-weeks plan. The bonus stops at 25% off, so it doesn’t apply to weekly plans, which are already 30% off.
• If you’ve booked a one-time Routine Clean and switch to a plan before that clean happens, it’s billed at the plan price.
• Discount codes, when we offer them, are for one-time cleans and don’t apply to plans.
• We may change plan pricing for new plans at any time. Plans that have already started keep the pricing they started with.

7. Earlier plan offers

If your plan started under one of these earlier offers, its terms still apply to your plan.

Deep Clean included (plans started before October 14, 2026)

• Your first visit was a full Deep Clean, included in your plan’s per-visit price.
• Stay at least 4 visits. If you cancel the plan before your 4th visit has happened, we re-price the first clean at the regular one-time Deep Clean price for your home, as shown when you booked (less any discount code), and bill the difference. Skipping or rescheduling a visit doesn’t count as cancelling.
• The bonus after your 6th visit, described in section 6, applies to these plans too.

Recurring credit (accepted after a Deep Clean or Move-Out Clean)

• The credit equals 20% of the price of the Deep Clean or Move-Out Clean you booked, after any discount code, rounded to the nearest dollar.
• It’s split evenly across your first 3 recurring visits, and each part comes off the price of that visit.
• Your recurring plan needs to start within 30 days of the Deep Clean or Move-Out Clean the credit came from. For a Move-Out Clean, the credit applies to a recurring plan at your new home, once you’ve approved its price.
• You can still pause or cancel your plan any time, with no contract and no penalty. If the plan is cancelled before all 3 credited visits have happened, the unused part of the credit expires.
• The credit has no cash value and can’t be combined with another credit.

8. Our happiness guarantee

If something's missed, tell us within 24 hours of your clean and we'll come back and fix it — free. We don't argue and we don't charge for the return visit. If you're still not happy once we've come back, you don't pay for that clean: we waive it, or refund it if you've already paid. This guarantee covers the cleaning work itself; it doesn't cover pre-existing damage, normal wear, or issues unrelated to what we cleaned, and it applies to the clean you reported, not to other visits on a plan.

9. Access to your home

Most clients give us a key, a lockbox code, or smart-lock access. You're responsible for making sure we can safely get in at the scheduled time and for letting us know about anything we should be aware of — pets, fragile items, alarm codes, parking instructions. Every Homli team member is insured and background-checked before they're ever given access to a client's home.

10. Insurance and liability

Homli is fully insured. If we cause real damage during a clean, tell us right away and we'll make it right. We ask that irreplaceable or extraordinarily valuable items be secured or pointed out to your cleaner ahead of time — we handle every home carefully, but we can't insure against damage to items we weren't told were fragile or valuable.

11. Nominate a Mom giveaway

Our monthly Nominate a Mom giveaway has its own specific terms — no purchase necessary, one winner selected by Homli each month based on the nomination shared, not a random drawing. See the Nominate a Mom page for the full, current terms of that program.

12. Changes to these terms

We may update these terms as our services or policies change. The "last updated" date at the top of this page always reflects the most recent version. Continuing to book with us after a change means you accept the updated terms.

13. Contact us

Questions about these terms? Reach us at hello@homliclean.com or (313) 478-9356. We're a small, real team in Canton, MI — you'll talk to an actual person.