LEGAL
Privacy Policy
Last updated September 23, 2026
This page explains what information we collect through this website and what we do with it, in plain language. Written by Homli, not a law firm. Questions? Email hello@homliclean.com. See also our Terms of Service.
On this page
1. Information we collect
When you use our instant-quote tool, submit a lead form, or nominate someone for our Nominate a Mom giveaway, we collect what you type in: your name, email address, phone number, home address or city, and details about your home (size, bedrooms, bathrooms, service preferences). If you nominate someone else, we also collect the information you share about them.
Unfinished quotes. If you enter your mobile number in our booking form and then leave the page before tapping Confirm, we save what you've entered so far (your number, anything else you've typed, and the quote you built) so we can follow up about that quote. The form says this right under the phone field, before you type.
We don't collect payment card details ourselves — those are handled by our payment processor at the time of your clean, not through this website.
2. How we use it
We use your information to give you an accurate price, schedule and deliver your cleaning service, communicate with you about your booking, and — if you opt in — send you offers like our first-clean discount. If you nominate someone for our giveaway, we use their contact details only to reach out if they're selected as a winner.
3. Text messages (SMS)
When you enter your mobile number in our booking form, you agree that Homli may text you at that number about your quote and booking — for example to confirm a time, send reminders, or follow up on an unfinished quote. Promotional texts (deals and seasonal reminders) are sent only if you separately tick the opt-in box, and agreeing to them is never a condition of booking.
Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving messages, or HELP for help. You can also reach us at (313) 478-9356 or hello@homliclean.com. Carriers are not liable for delayed or undelivered messages.
We don't sell, rent, or share your mobile number or text-messaging consent with third parties or affiliates for their own marketing purposes. The only companies that handle your number are the service providers who deliver our messages on our behalf.
4. Analytics and advertising
This site uses Google Analytics (GA4), Google Ads conversion tracking, and Google Tag Manager to understand how visitors use our pages and to measure whether our ads are working. These tools use cookies and similar technology to collect information like pages viewed, general location, and device type — not your name or contact details directly. You can opt out of Google Analytics tracking using Google's own browser opt-out tool, or block cookies in your browser settings.
We also use Microsoft Clarity to see how visitors interact with our pages through heatmaps and session replays (clicks, taps, scrolling and page movement), so we can find and fix parts of the site that are confusing. Clarity masks what you type into form fields, so your name, number, email and address are not captured in replays. Microsoft's use of this data is covered by the Microsoft Privacy Statement.
5. Third-party services
Form submissions on this site (quote requests, unfinished quotes, nominations) are delivered through Formspree, a third-party form-processing service. We don't sell your information to anyone, and we don't share it with third parties except the service providers who help us actually run Homli — our form processor, our text-messaging provider, our scheduling system, and payment processing at the time of service.
6. How long we keep it
We keep client information for as long as we're actively providing service to you, plus a reasonable period after for our own records and legal/tax requirements. Unfinished quotes that don't turn into a booking are kept only as long as needed to follow up on them. Nomination-form submissions for the giveaway that aren't selected are kept only as long as needed to run that month's giveaway.
7. Your choices
You can ask us to tell you what information we have about you, correct it, or delete it, by emailing hello@homliclean.com. If you've opted into marketing emails, every email includes a way to unsubscribe. Reply STOP to any text to stop text messages.
8. Children's privacy
Homli's services and this website are directed at homeowners and adults arranging cleaning services, not children. We don't knowingly collect information from anyone under 13.
9. Security
We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is 100% secure. We ask that you avoid sending sensitive information (like a payment card number) through our contact forms — those are handled separately, at the time of service.
10. Changes to this policy
We may update this policy as our practices or the tools we use change. The "last updated" date at the top always reflects the most recent version.
11. Contact us
Questions about this policy or your information? Reach us at hello@homliclean.com or (313) 478-9356.